SECURITY
STATEMENT:
The security of your
personal information is most important to us at Country Knives
Inc. We use what our consultants tell us is the highest level
of encryption technology that is available in the US domestic
market today (128 bit). We are "authenticated" by
Network
Solutions .
...Back
To Top
PRIVACY
STATEMENT:
The information that you share
with us will never be given, shared, sold or traded with any
individual or company for any reason - period. Your e-mail
address will be used only to contact you about our business
and not for any other purpose.
...Back
To Top
COOKIES:
We use “cookies” to enable our shopping cart and
checkout technology to work for you. Our cookie is an exceptionally
small file on your hard drive that contains a date and time
stamp as well as an identifier for us to know that it is our
cookie (and not that of another website). No personal information
about you is stored in the cookie. Each time you add something
to your shopping basket, the cookie tells us that the item goes
to your shopping basket and not to the basket of someone else
who may be shopping at our website at the same time. If your
browser is not set to accept cookies, then you will not be able
to use our shopping cart feature. With Internet Explorer 5.0,
if you go into "security" (under tools menu and internet
options) and then click on "Custom Level" you can
manually adjust cookie acceptance without changing your basic
security setting. That way if you are a user who requires a
high level of security, you can manually choose to accept cookies
without changing your overall browser security settings.
If you choose to turn cookies off, your shopping experience
at countryknives.com will not function as intended. Some of
you may have cookies turned off and may be unaware of this.
If you are having problems with cookies or any other functionality
on our website, please feel free to send an email to: webmaster@countryknives.com.
...Back
To Top
ERRORS
AND CHANGES IN CONTENT AND PRICING:
Mistakes contained within this website (i.e., descriptions,
typographical, pricing and photos) are purely accidental. We
genuinely appreciate your feedback and help in reducing such
errors in order to provide the easiest most enjoyable cutlery
shopping experience possible.
All prices are as current as possible. However, all prices
are subject to change without notice. If a substantial price
increase occurs regarding your order, we will notify you as
part of the order confirmation process.
Country Knives Inc. makes reasonable efforts to include accurate
and up-to-date information on our website. Country Knives Inc.
makes no warranties or representations as to its accuracy. Country
Knives Inc. assumes no liability or responsibility for any errors
or omissions in the content of this website.
...Back
To Top
STANDARD
ORDER FULFILLMENT:
In order to control costs,
our normal procedure is to hold all orders until they can be
shipped complete. If an item that you have ordered is not in
stock and must be backordered, this will be indicated on the
Order Confirmation email sent to you. At that
time you will have the option of receiving backordered merchandise
as a separate shipment, (which will incur an additional Shipping
and Handling charge).
Pricing does not include Shipping
and Handling or Pennsylvania State Sales Tax (6% on all
orders shipped within PA).
...Back
To Top
ORDER
CONFIRMATION:
Within 24 to 48 hours
after placing your order with Country Knives Inc. you will receive
an Order Confirmation email containing the details and status
of your order, updated Shipping
and Handling Charges*, and an individual order ID number.
If you have any questions or concerns regarding your order,
please contact us via email to: customerservice@countryknives.com.
If you would prefer to speak with
a member of our staff, please call us at (717) 768-3818 between
10AM and 5PM (Eastern Time) Monday through Saturday. (See Store
Hours) Please have a copy of your Order Confirmation email
available before contacting us.
*Initial
Shipping & Handling Charges as quoted on the Order Notification
email may not reflect accurate amounts. Due to weight variation
and other factors the Shipping
and Handling Charges will be corrected on the Order Confirmation
email.
...Back
To Top
SHIPPING
AND HANDLING:
We
prefer and recommend shipping all domestic orders via USPS (United
States Postal Service). USPS Priority Mail provides fast service
and reliable delivery at reasonable rates with accurate tracking.
Standard
(USPS Priority Mail) for all US States and Territories :
| Shipping &
Handling for the first pound of merchandise.
(Includes insurance for first $100.00 in merchandise
value) |
$10.00
|
| Shipping & Handling
for each additional pound or any part thereof. |
$1.00
|
| Insurance for items valued
over $100, for each additional $100 . |
$0.50
|
| Applicable Sales Tax if Shipped
within Pennsylvania. |
6%
|
PLEASE
NOTE:
In the case of Damage, Partial Loss or Total Loss of Contents
the United States Postal Service requires a 30-day minimum for
processing of insurance claims. Please be aware that in the
event of loss or damage, any and all claims cannot be filed
until the matter has been completely resolved with USPS.
See:
http://www.usps.com/insuranceclaims/
...Back
To Top
ADDITIONAL
SHIPPING SERVICES:
Additional
shipping services such as USPS Express Mail are available on
request and will be quoted on an individual basis.
MILITARY
APO (Army Post Office) and FPO (Fleet Post Office):
All
shipments to U.S. Military personnel with an APO or FPO address
must be shipped via the USPS (United States Postal Service)
via Priority or Express Mail.
SHIPMENT OF OVERSIZE ITEMS:
Most
swords (and other large items) may not be able to be combined
with other merchandise and must ship as “oversize” at a minimum
Shipping and Handling of $25. Shipments will
be quoted on an individual basis.
...Back
To Top
INTERNATIONAL
SERVICE:
All
orders to be shipped outside the United States must be paid
in advance in US funds
via Western
Union Wire Transfer only.
Sorry,
no PayPal!
For
security reasons, credit card companies (VISA, MasterCard,
American Express, and Discover) cannot (will not) confirm cardholder
addresses and therefore will not authorize (authenticate) their
cards for international shipment. Although we can process
credit cards from foreign cardholders it is a risk that we cannot
afford to accept.
All
International orders will be confirmed and shipment arranged
on an individual basis. We ship all international orders via
USPS Express Mail® International which is insured and tracked.
INSURANCE
CLAIMS FOR A LOST OR DAMAGED SHIPMENT:
All insurance claims for Damage,
Partial Loss or Total Loss of Contents
will be made with the carrier immediately upon notification.
We will initiate tracking and file a claim as quickly as possible
within the requirements of that carrier and will process replacement,
refund, exchange, or credit for the lost or damaged shipment as
soon as resolution of claim is completed.
...Back To Top
HOW
TO ORDER:
We prefer that you
use our secure
online shopping cart and checkout process. However, if you wish
to use an alternative method, please see below.
TO
ORDER BY PHONE:
Call between 10AM
and 5PM (Eastern Time) Monday through Saturday. (See Store
Hours). If you complete our Order Form and print it out
prior to calling us, you will have all the information we need
to process your order correctly and efficiently. After you place
yourorder we will email you with your Order Confirmation.
If you cannot reach
us during these times, you can print out our Order Form and
mail it to us (See below).
TO
ORDER BY MAIL:
Complete the online
Order Form, copy it and email to: customerservice@countryknives.com. We
will then email an Order Confirmation to you
toverify order and calculate shipping charges. Upon receipt
of this email, you will then print your Order Confirmation,
enclose with payment and mail to:
COUNTRY
KNIVES INC.
P.O.
Box 576
Intercourse, PA 17534
We will send you a follow-up email to confirm receipt of payment.
...Back
To Top
FORMS
OF PAYMENT:
We accept the following forms of payment:
VISA, MasterCard, Discover, American Express, Money Orders,
Cashier's Checks, Western
Union Wire Transfer, and Personal Checks imprinted
with address (please include driver's license number and issuing
state).
Do not send
cash!
COD orders are not
accepted.
Money Orders
and Cashier's Checks should be made payable to:
COUNTRY
KNIVES INC.
Because
Western Union requires additional personal information for the
payee, these must be handled on an individual basis by contacting
us at:
customerservice@countryknives.com
Note: Merchandise will not be shipped until payment is verified.
Personal Checks may take two weeks to clear.
...Back
To Top
GIFT
CARDS:
Gift Cards are available
in any amount and will be sent to the address specified in the
"SHIPPING ADDRESS" portion of your order. Purchase
a Gift Card by completing our order form. Please indicate the
name of the recipient to whom you are giving the Gift Card and
the address that you want the Gift Card to be delivered to in
the “Shipping Address” section on the order form.
Terms
and Conditions for Gift Cards:
Gift Cards may be
redeemed on our website, www.countryknives.com, or in person
in our store. Gift Cards are not refundable and are for merchandise
only. Any unused balance will be placed in the recipient's gift
card account. If an order/ purchase exceeds the value of the
gift card, payment must be made for the balance.
...Back
To Top
RETURN
POLICY:
If for any reason you are not
satisfied with your purchase, please email us at: customerservice@countryknives.com
or call us during regular Store Hours
at (717) 768-3818 as soon as possible before returning
merchandise so that we can process your return as quickly
and efficiently as possible.
A
Return Authorization must accompany all returns.
Refunds
will not be processed without this authorization.
Return
initiated within: |
Return
can be made for: |
| 10 Days of Receipt
of Shipment |
Full Refund, Store
Credit and/or Exchange |
| 11 to 30 Days of
Receipt of Shipment |
Store Credit and/or
Exchange |
| Past 30 Days of
Receipt of Shipment |
No Returns Accepted* |
*Exceptions may be made at the discretion of Country
Knives Inc.
There will be
a 25% Restocking Fee for return of any Special Order merchandise.
All refunds are
made at the discretion of Country Knives Inc.
1.)
If the merchandise received is not what you ordered, please
contact us as soon as possible via email to: customerservice@countryknives.com
or call us at (717) 768-3818 between 10AM and 5PM (Eastern Time)
Monday through Saturday. (See Store
Hours). Please have a copy of your Order Confirmation email
available before contacting us. We will issue a Return Authorization
and you can return the merchandise at
our cost for replacement, store credit
or a full refund (including initial shipping and handling) as
detailed in the chart above.
Returned merchandise MUST be in original,
un-used, un-carried, re-sellable, new condition including all
manufacturer packaging. Items that show wear or scratches will
not be refunded.
Please follow the
packaging guidelines shown below when making a return.
2.)
If the merchandise (and/or packaging) was damaged while in transit,
please contact us as soon as possible via email to: customerservice@countryknives.com
or call us at (717) 768-3818 between 10AM and 5PM (Eastern Time)
Monday through Saturday. (See Store
Hours). Please have a copy of your Order Confirmation email
available before contacting us. We will issue a Return Authorization
and you can return the merchandise at our cost
(reimbursed on receipt of return, per instructions
below) for replacement, store credit or a full
refund (including initial shipping and handling) as detailed
in the chart above.
It is important to save all of the original packaging if merchandise
is damaged in transit, as we will have to file a damage claim
with the carrier.
Please follow the
packaging guidelines below when making a return.
3.)
If the merchandise received is defective, please contact us
as soon as possible via email to: customerservice@countryknives.com
or call us at (717) 768-3818 between 10AM and 5PM (Eastern Time)
Monday through Saturday. (See Store
Hours). Please have a copy of your Order Confirmation email
available before contacting us. We will issue a Return Authorization
and you can return the merchandise at our cost
(reimbursed when/if the item is determined to be
defective) for replacement, store credit or a
full refund (including initial shipping and handling) as detailed
in the chart above.
Merchandise returned
as defective MUST be in original, un-used,
un-carried, condition as received including all original packaging
as we will have to make a claim with the manufacturer.
Please follow the
packaging guidelines shown below when making a return.
4.)
If you wish to make a return for any other reason, please contact
us as soon as possible via email to: customerservice@countryknives.com
or call us at (717) 768-3818 between 10AM and 5PM (Eastern Time)
Monday through Saturday. (See Store
Hours). Please have a copy of your Order Confirmation email
available before contacting us. We will issue a Return Authorization
and you can return the merchandise at your cost
for replacement, store credit or a refund of the original
purchase price (not including
initial shipping and handling) as detailed in
the chart above.
Please follow the
packaging guidelines shown below when making a return.
Returned merchandise MUST
be in original, un-used, un-carried, re-sellable, new condition
including all manufacturer packaging.
PACKAGING
INSTRUCTIONS:
All returns should be securely packaged
(in the same carton as they were originally shipped in if possible). The
package must be insured for its full value
in the event it is lost or damaged in transit back to us.
Refunds will be credited once received
and processed.
If you experience problems
with the website, please email us
at: webmaster@countryknives.com.
If you have specific questions that
are not addressed on the website, please email us
at: customerservice@countryknives.com.
...Back
To Top
BACK
