SECURITY
STATEMENT:
The security of your
personal information is most important to us at Country Knives
Inc. We use what our consultants tell us is the highest level
of encryption technology that is available in the US domestic
market today (128 bit). We are "authenticated" by
Network
Solutions .
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PRIVACY
STATEMENT:
The information that you share
with us will never be given, shared, sold or traded with any
individual or company for any reason - period. Your e-mail
address will be used only to contact you about our business
and not for any other purpose.
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COOKIES:
We use “cookies” to enable our shopping cart and
checkout technology to work for you. Our cookie is an exceptionally
small file on your hard drive that contains a date and time
stamp as well as an identifier for us to know that it is our
cookie (and not that of another website). No personal information
about you is stored in the cookie. Each time you add something
to your shopping basket, the cookie tells us that the item goes
to your shopping basket and not to the basket of someone else
who may be shopping at our website at the same time. If your
browser is not set to accept cookies, then you will not be able
to use our shopping cart feature. With Internet Explorer 5.0,
if you go into "security" (under tools menu and internet
options) and then click on "Custom Level" you can
manually adjust cookie acceptance without changing your basic
security setting. That way if you are a user who requires a
high level of security, you can manually choose to accept cookies
without changing your overall browser security settings.
If you choose to turn cookies off, your shopping experience
at countryknives.com will not function as intended. Some of
you may have cookies turned off and may be unaware of this.
If you are having problems with cookies or any other functionality
on our website, please feel free to send an email to: webmaster@countryknives.com.
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ERRORS
AND CHANGES IN CONTENT AND PRICING:
Mistakes contained within this website (i.e., descriptions,
typographical, pricing and photos) are purely accidental. We
genuinely appreciate your feedback and help in reducing such
errors in order to provide the easiest most enjoyable cutlery
shopping experience possible.
All prices are as current as possible. However, all prices
are subject to change without notice. If a substantial price
increase occurs regarding your order, we will notify you as
part of the order confirmation process.
Country Knives Inc. makes reasonable efforts to include accurate
and up-to-date information on our website. Country Knives Inc.
makes no warranties or representations as to its accuracy. Country
Knives Inc. assumes no liability or responsibility for any errors
or omissions in the content of this website.
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STANDARD
ORDER FULFILLMENT:
In order to control costs,
our normal procedure is to hold all orders until they can be
shipped complete. If an item that you have ordered is not in
stock and must be backordered, this will be indicated on the
Order Confirmation email sent to you. At that
time you will have the option of receiving backordered merchandise
as a separate shipment, (which will incur an additional Shipping
and Handling charge).
Pricing does not include Shipping
and Handling or Pennsylvania State Sales Tax (6% on all
orders shipped within PA).
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ORDER
CONFIRMATION:
Within 24 to 48 hours
after placing your order with Country Knives Inc. you will receive
an Order Confirmation email containing the details and status
of your order, updated Shipping
and Handling Charges*, and an individual order ID number.
If you have any questions or concerns regarding your order,
please contact us via email to: customerservice@countryknives.com.
If you would prefer to speak with
a member of our staff, please call us at (717) 768-3818 between
10AM and 5PM (Eastern Time) Monday through Saturday. (See Store
Hours) Please have a copy of your Order Confirmation email
available before contacting us.
*Initial
Shipping & Handling Charges as quoted on the Order Notification
email may not reflect accurate amounts. Due to weight variation,
UPS Rural Delivery Surcharge,
UPS Fuel Surcharge, and other factors the Shipping
and Handling Charges will be corrected on the Order Confirmation
email.
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SHIPPING
AND HANDLING:
We
prefer and recommend shipping all domestic orders via UPS (United
Parcel Service), with the exception of Military APO/FPO orders
(See below). UPS provides fast service and reliable delivery
at reasonable rates with accurate tracking. In case of loss,
insurance claims are usually processed and resolved within seven
(7) business days. We have used UPS for over twenty years with
100% satisfaction.
Standard
(UPS Ground) for the 48 contiguous US States:
| Shipping & Handling for the
first pound of merchandise.
(Includes insurance for first $100.00 in merchandise value) |
$9.00 |
| Shipping & Handling for each
additional pound
(or any part thereof) |
$1.00 |
| Insurance
for items valued from $101 to $300 |
$1.80 |
| Insurance
for each $100 in value over $300 (additional to $1.80 above) |
$0.60 |
| Applicable
Sales Tax if Shipped within Pennsylvania. |
6% |
UPS
will not deliver to a Post Office Box or Rural Route Number.
If
UPS has delivered to your PO Box or Rural Route Number in the
past, their policy has changed resulting in surcharges that
can be avoided by providing your street address.
Some
areas are subject to a UPS Rural Delivery Surcharge
($2.50), which will be indicated on your Order
Confirmation in addition to normal Shipping and Handling.
If
UPS is unable to deliver or requires additional effort to make
a delivery due to an incomplete or incorrect address provided
to us a $6.00 Address Correction Fee may be incurred and charged
to you.
If
UPS delivers an order to a wrong address (as provided
by the customer), a minimum $20.00 service fee may
be charged in order to correct the error and issue a UPS Call
Tag to pick-up and deliver the order to the corrected address
if possible.
Standard
Shipping and Handling to Alaska, Hawaii and Puerto Rico:
| Shipping
& Handling for the first pound of merchandise.
(Includes insurance for first $100.00 in merchandise value)
|
$25.00
|
| Shipping
& Handling for each additional pound
(or any part thereof). |
$2.00
|
| Insurance
for items valued from $101 to $300 |
$1.80
|
| Insurance
for each $100 in value over $300 ( + $1.80 ) |
$0.60
|
ADDITIONAL
SHIPPING SERVICES:
Additional
shipping services such as UPS Next Day Air, UPS 2nd Day Air,
UPS 3 Day Select, USPS Priority Mail and Express Mail are available
on request and will be quoted on an individual basis.
If
the customer requests that we use USPS as the shipper or only
provides us with a Post Office Box as the shipping address and
we must use USPS, please be aware that in the event of loss
or damage, any and all claims cannot be filed until the matter
has been completely resolved with USPS. See below.
PLEASE
NOTE: Whenever possible, we prefer not to use USPS
services due to the 30-day minimum for processing of insurance
claims for Damage, Partial Loss or Total Loss of Contents.
(See: http://www.usps.com/insuranceclaims/
)
MILITARY
APO (Army Post Office) and FPO (Fleet Post Office):
All shipments
to U.S. Military personnel with an APO or FPO address must be
shipped via the USPS (U.S. Postal Service) via Priority or Express
Mail and will be quoted on an individual basis.
SHIPMENT OF OVERSIZE ITEMS:
Most
swords (and other large items) may not be able to be combined
with other merchandise and must ship as “oversize” at a minimum
Shipping and Handling of $25. Shipments
to Alaska, Hawaii and Puerto Rico and elsewhere are subject
to additional costs and will be quoted on an individual basis
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INTERNATIONAL
SERVICE:
All
orders to be shipped outside the United States (and its territories)
must be paid in advance in US funds
via International Money Order, Bank Draft or Western
Union Wire Transfer. For security reasons, credit card
companies (VISA, MasterCard, American Express, and Discover)
cannot (will not) confirm cardholder addresses and therefore
will not authorize (authenticate) their cards for international
shipment. Although we can process credit cards from foreign
cardholders it is a risk that we cannot afford to accept. All
International orders will be confirmed and shipment arranged
on an individual basis. We
ship all international orders via
USPS Express Mail® International which is insured
and tracked.
INSURANCE
CLAIMS FOR A LOST OR DAMAGED SHIPMENT:
All insurance claims for Damage,
Partial Loss or Total Loss of Contents
will be made with the carrier immediately upon notification.
We will initiate tracking and file a claim as quickly as possible
within the requirements of that carrier and will process replacement,
refund, exchange, or credit for the lost or damaged shipment as
soon as resolution of claim is completed.
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HOW
TO ORDER:
We prefer that you
use our secure
online shopping cart and checkout process. However, if you wish
to use an alternative method, please see below.
TO ORDER BY PHONE:
Call between 10AM and 5PM (Eastern
Time) Monday through Saturday. (See Store Hours).
If you complete our Order Form and print it out prior to calling us, you will
have all the information we need to process your order correctly and efficiently.
After you place your order we will email you with your Order
Confirmation.
If you cannot reach us during these times, you can print out
our Order Form and fax it or mail it to us (See below).
TO ORDER BY FAX:
You may fax an order to us at (717) 768-0335, 24 hours a day,
seven days a week, 365 days a year. Complete the online Order
Form, print it and fax it to us. Please be sure to follow the
instructions in completing the order form so that we may process
your order correctly and efficiently. We will email an Order
Confirmation to verify your order and calculate shipping
charges.
TO ORDER BY MAIL:
Complete the online Order Form,
copy it and email to: customerservice@countryknives.com. We
will then email an Order Confirmation to you
to verify order and calculate shipping charges. Upon receipt
of this email, you will then print your Order Confirmation,
enclose with payment and mail to:
COUNTRY KNIVES INC.
P.O. Box 576
Intercourse, PA 17534
We will send you a follow-up email to confirm receipt of payment.
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FORMS
OF PAYMENT:
We accept the following forms of payment:
VISA, MasterCard, Discover (NOVUS), American Express, Money
Orders, Cashier's Checks, Bank Drafts, Western
Union Wire Transfer, and Personal Checks imprinted
with address (please include driver's license number and issuing
state).
Do not send cash!
COD orders are not
accepted.
Money Orders,
Cashier's Checks and Bank Drafts should be made payable to:
COUNTRY
KNIVES INC.
Because
Western Union requires additional personal information for the
payee, these must be handled on an individual basis by contacting
us at:
customerservice@countryknives.com
Note: Merchandise will not be shipped until payment is verified.
Personal Checks may take two weeks to clear.
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GIFT
CERTIFICATES:
Gift Certificates
are available in any amount and will be sent to the address
specified in the "SHIPPING ADDRESS" portion of your
order. Purchase a certificate by completing our order form.
Please indicate the name of the recipient to whom you are giving
the Gift Certificate and the address that you want the Gift
Certificate to be sent to in the “shipping address”
section on the order form.
Terms and Conditions for Gift Certificates:
Gift certificates can be redeemed on our website, www.countryknives.com,
or in person at our store. Store Hours Gift Certificates are
not refundable and are for merchandise only. Any unused balance
will be placed in the recipient's gift certificate account.
If an order/ purchase exceeds the amount of the gift certificate,
payment must be made for the balance. Gift certificates and
unused portions of gift certificates expire on the earlier of
one year from the date of issue or on the earliest date permitted
under applicable law.
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RETURN
POLICY:
If for any reason you are not
satisfied with your purchase, please email us at: customerservice@countryknives.com
or call us during regular Store Hours
at (717) 768-3818 as soon as possible before returning
merchandise so that we can process your return as quickly
and efficiently as possible.
A
Return Authorization must accompany all returns.
Refunds
will not be processed without this authorization.
Return
initiated within: |
Return
can be made for: |
| 10 Days of Receipt
of Shipment |
Full Refund, Credit
and/or Exchange |
| 11 to 30 Days of
Receipt of Shipment |
Credit and/or Exchange |
| Past 30 Days of
Receipt of Shipment |
No Returns Accepted* |
*Exceptions may be made at the discretion of Country
Knives Inc.
There will be
a 25% Restocking Fee for return of any Special Order merchandise.
All refunds are
made at the discretion of Country Knives Inc.
1.) If the merchandise
received is not what you ordered, please contact us as soon as possible via
email to: customerservice@countryknives.com
or call us at (717) 768-3818 between 10AM and 5PM (Eastern Time) Monday through
Saturday. (See Store Hours). Please have a copy
of your Order Confirmation email available before contacting us. We will issue
a Return Authorization and you can return the merchandise at
our cost for replacement, credit or a full refund
(including initial shipping and handling) as detailed in the chart above.
Returned merchandise MUST be in original,
un-used, un-carried, re-sellable, new condition including all
manufacturer packaging. Items that show wear or scratches will
not be refunded.
Please follow the
packaging guidelines shown below when making a return.
2.) If the merchandise
(and/or packaging) was damaged while in transit, please contact us as soon
as possible via email to: customerservice@countryknives.com
or call us at (717) 768-3818 between 10AM and 5PM (Eastern Time) Monday through
Saturday. (See Store Hours). Please have a copy
of your Order Confirmation email available before contacting us. We will issue
a Return Authorization and you can return the merchandise at our
cost for replacement, credit or a full refund (including initial
shipping and handling) as detailed in the chart above.
It is important to save all of the original packaging if merchandise
is damaged in transit, as we will have to file a damage claim
with the carrier.
Please follow the
packaging guidelines below when making a return.
3.) If the merchandise
received is defective, please contact us as soon as possible via email to:
customerservice@countryknives.com
or call us at (717) 768-3818 between 10AM and 5PM (Eastern Time) Monday through
Saturday. (See Store Hours). Please have a copy
of your Order Confirmation email available before contacting us. We will issue
a Return Authorization and you can return the merchandise at our
cost for replacement, credit or a full refund (including initial
shipping and handling) as detailed in the chart above.
Merchandise returned as defective MUST be
in original, un-used, un-carried, re-sellable, new condition
including all original packaging as we will have to make a claim
with the manufacturer.
Please follow the
packaging guidelines shown below when making a return.
4.)
If you wish to make a return for any other reason, please contact
us as soon as possible via email to: customerservice@countryknives.com
or call us at (717) 768-3818 between 10AM and 5PM (Eastern Time)
Monday through Saturday. (See Store
Hours). Please have a copy of your Order Confirmation email
available before contacting us. We will issue a Return Authorization
and you can return the merchandise at your cost
for replacement, credit or a refund of the original purchase
price (not including initial
shipping and handling) as detailed in the chart
above.
Please follow the
packaging guidelines shown below when making a return.
Returned merchandise MUST
be in original, un-used, un-carried, re-sellable, new condition
including all manufacturer packaging.
PACKAGING
INSTRUCTIONS:
All returns should be securely packaged
(in the same carton as they were originally shipped in if possible). The
package must be insured for its full value
in the event it is lost or damaged in transit back to us.
Refunds will be credited once
received and processed.
If you experience problems
with the website, please email us
at: webmaster@countryknives.com.
If you have specific questions that
are not addressed on the website, please email us
at: customerservice@countryknives.com.
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