ERRORS AND CHANGES IN CONTENT AND PRICING:
Mistakes contained within this website (i.e., descriptions, typographical, pricing and photos) are purely accidental. We genuinely appreciate your feedback and help in reducing such errors in order to provide the easiest most enjoyable cutlery shopping experience possible.
All prices are as current as possible. However, all prices are subject to change without notice. If a substantial price increase occurs regarding your order, we will notify you as part of the order confirmation process.
Country Knives Inc. makes reasonable efforts to include accurate and up-to-date information on our website. Country Knives Inc. makes no warranties or representations as to its accuracy. Country Knives Inc. assumes no liability or responsibility for any errors or omissions in the content of this website.
STANDARD ORDER FULFILLMENT:
In order to control costs, our normal procedure is to hold all orders until they can be shipped complete. If an item that you have ordered is not in stock and must be backordered, this will be indicated on the Order Confirmation email sent to you. At that time you will have the option of receiving backordered merchandise as a separate shipment, (which will incur an additional Shipping and Handling charge).
Pricing does not include Shipping and Handling or Pennsylvania State Sales Tax (6% on all orders shipped within PA).
Within 24 to 48 hours after placing your order with Country Knives Inc. you will receive an Order Confirmation email containing the details and status of your order, updated Shipping and Handling Charges*, and an individual order ID number. If you have any questions or concerns regarding your order, please contact us via email to: email@example.com.
If you would prefer to speak with a member of our staff, please call us at (717) 768-3818 between 10AM and 4PM (Eastern Time) Monday through Saturday. (See Store Hours) Please have a copy of your Order Confirmation email available before contacting us.
*Initial Shipping & Handling Charges as quoted on the Order Notification email may not reflect accurate amounts. Due to weight variation and other factors the Shipping and Handling Charges will be corrected on the Order Confirmation email.
SHIPPING & HANDLING:
We prefer and recommend shipping all domestic orders via USPS (United States Postal Service). USPS Priority Mail provides fast service and reliable delivery at reasonable rates with accurate tracking.
Whereas most orders placed will ship for a Flat Rate of $10 including insurance, there will be a few orders that may require an over-size shipping box due to the size of the item/s, need for extra packing materials, distance to shipping address, excessive weight, or insurance. These packages will be assessed on an individual basis and addition shipping will be added as necessary.
In the case of Damage, Partial Loss or Total Loss of Contents the United States Postal Service requires a 30-day minimum for processing of insurance claims. Please be aware that in the event of loss or damage, any and all claims cannot be filed until the matter has been completely resolved with USPS.
Please refer to our Customer Service section of this website; Returns.
HOW TO ORDER:
We prefer that you use our secure online shopping cart and checkout process. However, if you wish to use an alternative method, please see below.
TO ORDER BY PHONE:
Call between 10AM and 4PM (Eastern Time) Monday through Saturday. (See Store Hours). If you complete our Order Form and print it out prior to calling us, you will have all the information we need to process your order correctly and efficiently. After you place your order we will email you with your Order Confirmation.
If you cannot reach us during these times, you can print out our Order Form and mail it to us (See below).
TO ORDER BY MAIL:
Complete the online Order Form, copy it and email to: firstname.lastname@example.org. We will then email an Order Confirmation to you to verify order and calculate shipping charges. Upon receipt of this email, you will then print your Order Confirmation, enclose with payment and mail to:
COUNTRY KNIVES INC.
P.O. Box 576
Intercourse, PA 17534
We will send you a follow-up email to confirm receipt of payment.
FORMS OF PAYMENT:
We accept the following forms of payment: VISA, MasterCard, Discover, American Express, Money Orders, Western Union Wire Transfer, and Personal Checks imprinted with address (please include driver’s license number and issuing state).
When you placed an order with us, we verified your card by placing a temporary pre-authorization on your account (i.e., a requested check for sufficient funds or credit available), not charged. Unlike the vast majority of ecommerce websites, we do not charge credit cards (complete a transaction) until the order is ready to be shipped. To guarantee payment for your order, we authorize your card to ensure its valid and there are sufficient funds available to place your order. This is a common practice, used as an extra layer of security for all parties.
This temporary pre-authorization, which is typically in the amount of your initial order, expires within 1-3 days of a cancelled order. You will only be charged for a completed order which will be posted to your card within 24 hours of the actual order shipment. After processing the actual charge, the temporary authorization will reverse (within 1-3 days, the actual timing is dependent upon your credit card provider).
If you look closely at your bank statement, assuming you are viewing it online, it should say something like “Temporary Debit Card Hold” or “Pending”, that is not a transaction or charge. Consequently, as a transaction never took place because your order was canceled, not completed, there was nothing to refund. Call the 800 number on the back of your credit card to confirm as this is a regretfully a problem with your credit card provider, not us.
Do not send cash!
COD orders are not accepted.
Money Orders and Personal Checks:
All Money Orders and Personal Checks should be made payable to: COUNTRY KNIVES INC.
Because Western Union Wire Transfers require additional personal information for the payee, these must be handled on an individual basis by contacting us at:
Note: Merchandise will not be shipped until payment is verified. Personal Checks may take two weeks to clear.
Gift Cards are available in any amount and will be sent to the address specified in the “SHIPPING ADDRESS” portion of your order. Purchase a Gift Card by completing our order form. Please indicate the name of the recipient to whom you are giving the Gift Card and the address that you want the Gift Card to be delivered to in the “Shipping Address” section on the order form.
Terms and Conditions for Gift Cards:
Gift Cards may be redeemed on our website, www.countryknives.com, or in person in our store. Gift Cards are not refundable and are for merchandise only. Any unused balance will be placed in the recipient’s gift card account. If an order/ purchase exceeds the value of the gift card, payment must be made for the balance.